Refund policy

Thank you for your interest in Raktapa!

Returns and Refunds

Please ensure you are confident in your purchase before completing your order as it is a completely handmade case so it is non - returnable. If you have any questions about a product, feel free to contact us before placing your order.

 

Please keep in mind that our cases are 100% handmade, not machine-made. Because of this artisanal process, minor variations in finish and texture are natural and should be expected. These unique traits are what make your case one-of-a-kind, and as such, we do not accept returns for these slight "imperfections."

 

1.Products once purchased cannot be returned unless they are received in a damaged condition.

2. As we do not take back returns, we do not offer refunds. If your product is received in a damaged condition, we will send you a replacement after receiving damaged return.

3.Do not intentionally damage the product or try to change product as all Cases have there codes printed below Case..we will verify all codes after receiving return.

4.If the products are received as damaged, please mail us a picture of the product along with the courier box and Parcel opening video details at raktapa0@gmail.com

5. There is no returns under any circumstances unless the product is damaged in transit. Unboxing video is mandatory without which product will not be accepted for returns.

 

We do not offer refunds or exchanges based on a misunderstanding of material composition. Every effort is made to clarify that our 'Gold' series utilizes a gold-tone plating process for decorative purposes and there is no use of real gold.

Additionally, natural wear, fading, or tarnishing of the plated finish over time is considered normal wear-and-tear and does not qualify for a 'defective item' return.

What is considered damaged?
A damaged item is one that is broken, malfunctioning, or otherwise unusable due to a defect present upon arrival.  Normal wear and tear does not qualify as damage.

Note: The fading of the black polish will not come under the category of damaged product as it depends on the environment of different states. Slight peeling of the brass plate will not be considered as damaged product, this happens due to weather, please press it and fix it, it will not be included in the return/Damage category.

 

How to initiate a return for a damaged product.

 * Contact us at raktapa0@gmail.com within 7 days of receiving your damaged item.
 * Please include your order number, a description of the damage, and photos of the damaged product and unboxing video of damaged Product.
 * Once we receive your email, we will review your request and respond with instructions on how to return the damaged item.
 * Upon receipt of the returned item, we will inspect it to confirm the damage.
 * If the damage is confirmed, we will exchange your product.

Shipping Costs
For damaged items, we will cover the cost of return shipping.

Thank you for your understanding!
We hope this policy helps to clarify our return and refund process.  If you have any questions, please don't hesitate to contact us at raktapa0@gmail.com